If you own an apartment complex and begin receiving complaints about a tenant being very noisy, you will need to take action to ensure that the tenant stops this annoying behavior. In this situation, it can be hard to know how to handle this type of problem, but here are some tips that may help you with this.
Look at the lease
The first thing to consider when handling a noise complaint is what the lease says about noise. As the landlord, you control what is in the lease, and hopefully you have a section on noise. If you do, it will likely be a lot easier to handle the problem, simply because you can refer back to the lease. If your lease does not have any information on noise, you should consider updating it and adding a section to cover this issue, as it tends to be a problem with many tenants. Your lease should include a curfew time, which is designed to control when people must be quiet, and you should list your expectations in terms of noise. Having things like this in your lease will help you have a clear basis to show the noisy tenant when you approach him or her.
Steps you could take
Whether you have expectations and rules in your lease about this or not, you will still need to take steps to fix the problem. If you do not address the problem, the noise will likely continue, and this could push a lot of your tenants away. If this happens, you could end up with vacant units, and you would still not have a remedy for the actual problem.
A good first step is making a phone call to the tenant or sending a letter. By doing this, you have a documented event that shows that you approached the tenant with the problem and asked him or her to stop. If this does not help, you should visit the tenant at his or her apartment to discuss the situation. If this still does not work, you may want to consider evicting the tenant, as it does not seem that he or she is willing to stop making noise.
If you are having issues with noisy tenants and are receiving complaints from other tenants, you should address this problem quickly. If you cannot seem to find a way to make it stop, you may want to talk to a rental property management company to find out if they can help.